Diastasys Customer Excellence team is here to help you throughout the lifecycle of your solution.
Support services are provided to authorized customers’ employees via multiple available channels of communications and ensure your system’s high availability through transparent SLA agreements.
Diastasys’ customer excellence team mission is to ensure supreme levels of customer satisfaction and improve constantly the value realized from our system by using proactive and reactive engagements.
Diastasys commitment to transparency of operations is supported from investments in global leading customer service technologies that allow full incident monitoring with a clear view of support activities and high levels of SLA attainment.
Diastasys Customer Excellence team provides the following services:
- Periodic proactive patching with documented improvements via cumulative updates.
- Support on Operational and Usage issues of the Software
- Support through remote connection to the system
- Assistance to resolve faults caused by end-users’ improper use
- System performance optimizations
- Resolution of application malfunctions.